Privacy Policy

This Privacy Policy describes how -----(the "Site", "we", "our" or "us") collects, uses and discloses your personal information when you visit, use our services or make a purchase on Prallner.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you", "your" refers to you as a user of the Services, whether you are a customer, website visitor or other person whose information we have collected.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources. The information we collect and use varies depending on how you interact with us.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies you, relates to you, describes you or can be associated with you.

Information we collect directly from you

Information you submit directly through our Services may include:

•  Contact details including your name, address, phone number and email address
•  Order information including your name, billing address, shipping address, payment confirmation, email address and phone number
•  Account information including your username, password, security questions and other information used to secure the account
•  Customer service information including information you choose to include in communications with us

What information do we collect about your usage?

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may do this using cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access our Site and your account and use them, including device information, browser information, network connection information, IP address and other information about your interaction with the Services.

Information we obtain from third parties

We may obtain information about you from third parties, including:

• Companies that support our Site and Services, such as Shopify
• Our payment processors, who collect payment information to process your payment to fulfill your orders
• Online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies when you visit our Site, open our emails or interact with our advertisements

How we use your personal information

•  Provision of Products and Services: Processing orders, account notifications, shipping, returns and exchanges. We also allow Shopify to improve your experience by matching your account with other Shopify services you use
•  Marketing and advertising: Promotional communications, personalized advertising (with your consent for EEA residents, pursuant to Art. 6(1)(f) GDPR)
•  Security and fraud prevention: Protection against fraudulent or malicious activities
•  Customer service and improvement: Customer support, service improvement, maintaining our business relationship (pursuant to Art. 6(1)(f) GDPR for EEA residents)

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use with Shopify, see https://www.shopify.com/legal/cookies.

We use Cookies to:

• Operate and improve our Site
• Remember your preferences
• Analyze user interaction
• Personalize services and advertisements

Most browsers automatically accept Cookies, but you can configure them to remove or reject them. Note that blocking Cookies may affect certain Site functionalities and not completely prevent information sharing with advertising partners.

How we disclose personal information

We may disclose your personal information to the following categories of recipients:

Third-party Websites and Links

Our Site may contain links to third-party platforms. We do not control these sites and are not responsible for their privacy practices. Information you share on these platforms may be visible to other users. Review their privacy policies before providing your information.

Children's Data

Our Services are not intended for those under 16. We do not knowingly collect their personal data. If you are a parent/guardian of a child who has provided us with their information, contact us for deletion.

Security and Retention

• Encryption of sensitive data
• Restricted access to authorized employees
• Strict security protocols
• Retention limited to legal and business needs

Your Rights

Depending on your location, you may have the following rights:

• Access to your data
• Correction of information
• Data deletion
• Data portability
• Refusal to sell/share information
• Processing restriction
• Consent withdrawal
• Opposition to automated decisions

You can exercise these rights through our Site or by contacting us. If you use an authorized agent, we will need to verify their authorization and your identity.

Communication Preferences

• Unsubscribe from marketing emails via the unsubscribe link
• Maintenance of essential account/order communications
• Manage preferences in account settings

International Users

Your data may be transferred and processed in different countries. For transfers outside the EEA, we use appropriate safeguards such as EU standard contractual clauses.

Complaints

For any complaints:

1. Contact us first to resolve the issue
2. If you are not satisfied with our response, you can contact your data protection authority (list of EEA authorities)

Contact

For any questions about this policy or your personal data:

• Email: service@prallner.com